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Applications support is available to assist you with the programming, installation, and operation of your equipment. Specialists are also available to help you determine the best product solution for your particular application needs.​

For applications and troubleshooting please contact our application experts :

Email
Telephone
​Web
​[email protected]​(402) 853-5340
(800) 775-29​65		​online form

​Customer Train​ing

Comprehensive in-house training tailored to customers individual needs can be arranged to take place at either the ISCO facility in Lincoln, NE or at the customer’s facility. Training can be structured to include a wide variety of topics ranging from how to get the most out of your instrument, programming and general maintenance, to component level troubleshooting and repair.

To speak with one of our representatives concerning training, please contact us using our online form.​​​​​​


​Se​rvice Center

With more than 35 years of experience, the Teledyne LABS service center in Lincoln, Nebraska USA handles all your service related and technical support needs quickly and effectively via phone, email an​​​d video conferencing. Contact us today for assistance with any of your technical service questions.​​

Factory Repair Service

If your ISCO brand equipment requires service, our experienced Service Department is there for you. Our factory-trained technicians pride themselves on providing thorough equipment evaluations and service with the fastest possible turnaround time. To minimize your downtime, we offer e​​xpedited service at favorable rates. We can also provide equipment under lease or loan arrangements to qualified customers to use while their equipment is being repaired, or provide on-site service if required. To contact our service department, choose from one of the following methods.

Email
​Telephone
​Web
​[email protected]​(800) 775-2965​online form

​​​Software and Firmware Updates

No-charge service updates for PC-based software products is available. New software versions with fixes and enhancements can be retrieved by downloading the files below.

These files are compressed and are stored in a compressed (zipped) format. Some downloads may also include an informational file of the Software Revision History. This file lists the fixes and enhancements in chronological order by revision number.

Click here to download USB Drivers

Parts

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Preventive maintenance kits include all the expendable items needed to keep your pump operating like new including, upper and lower seals, wear ring, lubricants, cooling jacket O-rings. Our custom wrench packages make removing the cylinder and cap quick and easy and are recommended when performing a preventative maintenance. 

Preventive maintenance kits can be found on web store pages for SyriXus Pump​s and D-Series Pumps​​. ​Select your pump model and follow the link for Periodic Maintenance Parts. The wrench packages are not included with preventive maintenance​​ kits. ​​

Below are links to documents and videos to ​perform preventive maintenance yourself or to request an estimate to have a qualified service technician perform the work for you.

Have a question (service, support, troubleshooting, etc.)​ for​ our Technical Service team or would like to schedule Preventative Maintenance? Please complete the contact form and we​ will be in touch shortly.

​​​Contact Service Form​

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​User manuals and other operation instructions can be found on individual product pages or in the Document Library​.