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Factory​ Rep​​​air

Factory repairs are done at our Ohio facility in order to save on instrument service costs.

Installati​​on

We will help you install new instrumentation or move your current instrumentation to a new location.

Instrument Re​​furbishment

A service representative can do a refurb on site in order to prolong the life of the instrument.

IQ/​O​​Q

Our installation and operational qualification program consists of producing the thorough audit trail needed to meet internal and external validation requirements while confirming proper installation and operation with documented tests.

On Demand Re​​pair

A service representative will come on site and do the repair.  This is billed on a per incident basis.

Preventive Mainten​​ance

This ensures that your instrumentation is working at its optimum capability.​

Software/Hardware Upgrad​​es

Upgrades are readily available for the lifetime of your instrument.

Technical S​​​upport

Unlimited Phone Support at 1-800-874-2004 or by email [email protected].

TOC Certified Referenc​​e Standards

A full suite of certified TOC reference standards can be found at https://www.eraqc.com/total-organic-carbon-products/instrument%20manufacturer=teledyne%20tekmar/ or by contacting ERA at [email protected]​

Trainin​​g

Our service representative will provide on site training.​

The following Service Agreement Options are availalbe on Tekmar branded products*:

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 Parts​ Annual PM ​Labor Travel ​​Leaks

 ​Sample Induced Issues Unlimited Free Technical Support
​Parts Only

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​Full
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​​​​​Parts Only: (Domestic & International) *Not available for PurIon or SFC units​
​Response Time – N/A

  • Free unlimited Technical Phone Support
  • Free parts for repairs (excludes consumable parts)
  • International customers responsible for duties/taxes
  • International must be purchased at time of unit sale or before factory warranty ends.


​​​​​Full: (Domestic only)​​
Response Time – 48 hours (from time Tech Support sets up Service Call)
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excludes consumable parts)
  • Free upgrades
  • One Preventative Maintenance per year
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options


Premium: (Domestic only)
Response Time – 48 hours (from time Tech Support sets up Service Call)
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excluding consumable parts)
  • Free upgrades
  • One Preventative Maintenance per year
  • PM Kit Included
  • Finding and repairing leaks
  • Sample induced issues (active sites / contamination)
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options

* CUSTOM Contracts are also available. Let us know your needs (extra PM, OQPQ, Prepaid PM kit, etc.) and we will build and price a contract for your unique situation.

(Standard Labor & Travel Rates are $475 per hour Labor and $420 per hour Travel)

Please contact Susan Scheib, TACS Service Agreement Manager, at [email protected]​ or 513-229-7031 for pricing on the above packages.​

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​To request replacement ​​operators manuals, ​contact Technical Support​​.