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​Our customer support center is ready to assist you. Support agents are ready to answer your questions and provide you with solutions you need to make your lab as productive as possible.​

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Our technical support specialists are experts in troubleshooting problems. To get you back up and running faster, please have the following information ready when you call technical support.

  • Instrument model information

  • Instrument Installation Number

  • Full description of the problem (including any error messages)​

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Applications assistance is available through a staff of experienced analytical chemists either by phone or through email.

Customer Method development can be provided at either your facility or ours. For more information or to receive a quotation please email: [email protected] or call 1-800-533-6267​ between the hours of 8am - 6pm EST Monday - Friday.​​​

The following Service Agreement Options are availalbe on Leeman Labs branded products*:

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 Parts​ Annual PM ​Labor Travel ​​Leaks

 ​Sample Induced Issues Unlimited Free Technical Support
​Parts Only

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​Full
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​​​​​Parts Only: (Domestic & International) *Not available for PurIon or SFC units​
​Response Time – N/A

  • Free unlimited Technical Phone Support
  • Free parts for repairs (excludes consumable parts)
  • International customers responsible for duties/taxes
  • International must be purchased at time of unit sale or before factory warranty ends.


​​​​​Full: (Domestic only)​​
Response Time – 48 hours (from time Tech Support sets up Service Call)
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excludes consumable parts)
  • Free upgrades
  • One Preventative Maintenance per year
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options


Premium: (Domestic only)
Response Time – 48 hours (from time Tech Support sets up Service Call)
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excluding consumable parts)
  • Free upgrades
  • One Preventative Maintenance per year
  • PM Kit Included
  • Finding and repairing leaks
  • Sample induced issues (active sites / contamination)
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options

* CUSTOM Contracts are also available. Let us know your needs (extra PM, OQPQ, Prepaid PM kit, etc.) and we will build and price a contract for your unique situation.

(Standard Labor & Travel Rates are $475 per hour Labor and $420 per hour Travel)

Please contact Susan Scheib, TACS Service Agreement Manager, at [email protected]​ or 513-229-7031 for pricing on the above packages.​​​

To request replacement ​​operators manuals, ​contact Technical Support​.