Skip Navigation Links | English (United States) | Service & Support | Flash Chromatography & Columns, Preparative HPLC & SFC, Fraction Collection, Evaporation
​

Applications support for ISCO branded products to assist you with the​ ​​programming, installation, and operation of your equipment. Specialists are also available to help you determine the best product solution for your particular application needs.​

For applications and troubleshooting please contact our application experts :

Email
Telephone
​Web
​[email protected]​(402) 853-5340
(800) 775-29​65		​online form

​Customer Train​ing

Comprehensive in-house training tailored to customers individual needs can be arranged to take place at either the ISCO facility in Lincoln, NE or at the customer’s facility. Training can be structured to include a wide variety of topics ranging from how to get the most out of your instrument, programming and general maintenance, to component level troubleshooting and repair.

To speak with one of our representatives concerning training, please contact us using our online form.​​​

​​With more than 35 years of experience, the Teledyne LABS service center in Lincoln, Nebraska USA handles all your service related and technical support needs quickly and effectively via phone, email and video conferencing. Contact us today for assistance with any of your technical service questions.​​

Factory Repair Service

If your ISCO brand equipment requires service, our experienced Service Department is there for you. Our factory-trained technicians pride themselves on providing thorough equipment evaluations and service with the fastest possible turnaround time. To minimize your downtime, we offer e​​xpedited service at favorable rates. We can also provide equipment under lease or loan arrangements to qualified customers to use while their equipment is being repaired, or provide on-site service if required. To contact our service department, choose from one of the following methods.

Email
 ​Telephone
 ​Web
​[email protected] ​(800) 775-2965 ​online form

Teledyne LABS offers on-site coverage in numerous locations. Our factory trained technicians are supported by the factory service center and offer the best service documentation in the business.

The following Service Agreement Options are availalbe on ISCO branded products*:

​​
 Parts​ Annual PM ​Labor Travel ​Sample Induced Issues Unlimited Free Technical Support
​Parts Only

check

​
 ​
 ​
 check
​Parts PM

check​

 check​​​ ​ check​​​​
​Full
 check​​​ check​​​ check​​​ check​​​ check​​​
​Premium
 ​ check check​​​ check​​​ check​​​ check​​​ check​​​​


​​​​​Parts Only: (Domestic & International) *Not available for PurIon or SFC units​
​Response Time - N/A
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excludes consumable parts)
  • International customers responsible for duties/taxes​

Parts PM: *Not available for PurIon or SFC units
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excludes consumable parts)
  • Free upgrades
  • One Onsite Preventative Maintenance per year
  • PM Kit included
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options


​​​​​Full:​​
​Response Time – Service Agreement calls are scheduled as priority over billable customers

  • Free unlimited Technical Phone Support
  • Free parts for repairs (excluding consumable parts)
  • Free upgrades
  • One Preventative Maintenance per year
  • PM Kit included
  • Onsite broke/fix repairs
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options​


Premium:
​Response Time – Service Agreement calls are scheduled as priority over billable customers
  • Free unlimited Technical Phone ​Support
  • Free parts for repairs (excluding consumables)
  • Free upgrades
  • One Preventative Maintenance per year
  • PM Kit included
  • Finding and repairing leaks
  • Broke/fix repairs
  • Sample induced issues (active sites/clogs/contamination)
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options​

*CUSTOM contracts are also available. Let us know your needs (extra PM, OQPQ, etc.) and we will build and price a contract for your unique situation.

(Standard Labor & Travel Rates are $475 per hour Labor and $375 per hour Travel)

Please contact Deb Loch, ISCO Service Agreement Manager, [email protected]​ or 402-304-1795 for pricing on the above packages.​​​

​User manuals and other operation instructions can be found on individual product pages or in the Document Library​.